The below Terms and Conditions cover the full range of products and/or services provided by Marina Cafe and Bar ABN 83 164 440 215. Some products and/or services may not apply to your specific booking, but please read all Terms and Conditions thoroughly before signing the acknowledgement.
CONTENTS:
1- Definition
2- Marina Cafe & Bar
- Deposits
- Bookings
- Event management
- Event regulations
3- Catering
- Deposits
- Cancelation policy
4- Off Premise Events
5- Weddings
- Event Management
- Wedding regulations
- Payment
- Cancelation policy
6- Large Scale Events
7- Additional Liability Conditions
8- Payment
9- Engagement of Subcontractors
10- Client Responsibilities
11- Insurance
12- Privacy
13- Statutory Rights
14- Applicable Law
1. Definition
1.1 ‘Quote’ – the document or documents setting out the products and/or services to be provided by us, together with the cost for these products and services, and these terms and conditions.
1.2 ‘Client’ – the person, firm or organization engaging our services.
1.3 ‘Guest’, ‘passenger’, or ‘client’ – the people attending the event/venue, receiving the catering as arranged by the client.
1.4 ‘We’, ‘Us’ ‘Our’, ‘the Carrier’- Marina Café and Bar ABN 83 164 440 215, its servants, agents and employees and any person or corporation with whom Marina Café and Bar may have arranged to conduct the booking.
1.5 Our ‘services’, ‘products’ – the services and/or products to be provided by us which include but are not limited to: event planning, event design, event management, event hosting, hiring of equipment, supply of catering (food and beverage), supply of staff, venue hire, and transportation (via land and/or water).
1.6 ‘Booking’’– the confirmed date and time in which an event, supply of catering, supply of equipment, or supply of transport services, is to be provided to the client.
1.7 ‘Subcontractor’- a firm or person engaged by us that carries out work for our business in order for us to provide the services or products you require.
1.8 ‘SHFT’ refers to the Sydney Harbour Federation Trust – Australian Government body who manages some lands on Sydney Harbour, including Cockatoo Island.
2. Marina Café and Bar
Marina Cafe & Bar is located on Cockatoo Island, A heritage listed space. This space must be treated with great respect and the rules of licensing must be followed by all patrons at all times.
- Patrons are required to stay within the licensed venue at all times.
- Bathrooms are located alongside the venue and are property of the Sydney Federation Harbour Trust.
- The venue is a licensed area, under no circumstances are alcoholic drinks/glassware to be removed from this area. Bathrooms are NOT located inside the licensed area and therefore patrons are unable to take alcoholic drinks/glassware to the bathrooms provided.
2.1 The Marina Café and bar is open to the public 7 days a week. Due to seasonal variations in demand, our operating hours vary throughout the year. Current seasonal hours can be viewed at https://www.cockatoomarinacafe.bar
2.2 Deposits: Bookings of over 25 people, during business hours, will require a deposit of $250 to secure your booking.
Groups with pre- ordered food, the cancellation period is 14 days prior to the booked date any cancellation after this date any payment will not be refundable.
Bookings without pre-orders can be canceled 2 days prior to the event however any payment made will be non-refundable.
For groups between 25-30, pre-ordering is recommended. For groups over 30 pre-ordering is mandatory. This can be from our regular Café Menu, or from a catering package. Please see Section 5 for catering deposits required. Confirmation of final numbers must be done 10 days prior to the booking.
2.3 All deposits are 50% refundable 2 months prior to your event. This 50% can be deducted off your final bill or returned to your account that the payment was made, whichever is preferred.
Bookings in November and December deposit are non-refundable 6 months prior.
Deposits must be paid within 48 hours to secure the booking.
2.4 Bookings outside business hours will incur a minimum spend.
Minimum spend fees are seasonal.
Minimum spend for exclusive section hire for Monday to Sunday during trading hours is $1500. $500 during the week in winter.
For exclusive hire of the venue after hours, the minimum spend fee is $5000 on weekends, $3000 during the week and $2000 weekdays in winter.
A $1000 deposit for out-of-hour events is required to secure the booking, unless otherwise stipulated in your quote.
A $500 minimum spend on off-site catering during trading hours is required.
Bookings in November and December require a 50% deposit.
Full payment is required 1 month prior to the booking. Event fees are non-refundable for no shows or cancellations less than 3 weeks prior to the booking date.
Cancellation of Catering will incur the following fees:
50% of the deposit within 3 months of the booking date
100% of the deposit if within 1 month of the booking date
100% of the deposit if moving the date of a booking less than 1 month prior of the original booking date.
100% of total invoice spend for No Show
2.5 (a) The event services fee fluctuates around on the needs of your event and will be gauged using our events rubric. The event services fee covers the venue hire after hours, event management, talent management, catering services after hours, lighting set up, coordination of external furnishings & logistics/coordination. Fees based of Event Fee Rubic Graph shown on final page of the document.
2.5 (b) Event Management fee for Weddings will start at $3000, additional charges apply for services provided outside staffing, liquor licensing and general event administration. Additional charges will be advised on your quotation if applicable (see section 6 for terms and conditions under ‘Weddings’). A deposit is required to secure the booking unless otherwise stipulated in your quote. Full payment is required 1 month prior to the booking. Event fees are non-refundable for no-shows or cancellations less than 3 weeks prior to the booking date.
2.6 For groups over 30 pre-ordering is mandatory. This can be from our regular Café Menu, or from a catering package, as arranged and finalized with us at least 2 weeks prior to the booking. Please see Section 5 for catering deposits required. Confirmation of final numbers must be done 10 days prior to the booking.
2.7 A public holiday surcharge of 20% applies to all fees and charges, which includes but is not limited to, deposits, hire fees, Food & Beverage charges and Equipment Hire. Deposits may also increase during seasonal demand.
2.8 Additional services, equipment and sundries can be provided, at additional cost, as agreed. All bar tabs are payable on the day of your booking.
2.9 The client will be responsible for the cost of damage to our premises including but not limited to objects, buildings, fixtures, furniture and equipment. Decorations, including but not limited to signs, banners, balloons, flowers, streamers, may only be displayed if approved by us prior to the event. No nails, screws, adhesives or fastenings can be used without our consent prior to the booking. Children must be supervised by a parent or guardian whilst on our premises at all times.
2.10 Decorations:
All decorations must be approved by The Marina Cafe & Bar prior to the event. Banners/ Signage/ Props are welcome if approved as long as they are removed from the venue after the event and do not damage the structure. Due to the location and its impact on the surrounding environment, specific decorations are under no condition allowed inside the venue. This includes but is not limited too;
- Confetti
- Glitter
- Crepe paper decor
- Pinatas
- Single use plastics
- Excessive smoke
- Open Flames (sparklers/flares)
2.11 Security guards are legally required for after-hours events for more than 50 people.
- Security is booked through the Marina Cafe & Bar when the correct attendee numbers are provided.
- Security have the ability to bag check every patron and prohibit them from taking any alcohol, illicit drugs, weapons or unapproved decorations into the venue.
2.12 All our staff are trained in the responsible service of alcohol and, by law, we may refuse to serve alcohol to any person that we deem to be intoxicated.
2.13 Intoxication – We reserve the right to stop the service of Alcohol, including a drinks package, to a group as a whole, if we deem that too many people within the group are not being responsible when consuming alcohol or if their behaviour is inappropriate.
If a patron is too intoxicated to board the designated transport vessel and continue the event off Cockatoo Island;
- The patron will be transported off the island to the closest drop off via a private water taxi.
- The water taxi will be booked by The Marina Cafe & Bar licensee.
- Water taxi costs range from $150-$400
- The patron will need to provide payment before departure.
2.14 Only beer, cider and wine is allowed to be served on Cockatoo Island. It is to be consumed within the boundaries of the venue. All wine bottles will be served to you without a cap/cork, and all drinks will be served in plastic unless an exception has been granted for your event from Sydney Harbour Federation Trust.
2.15 No BYO – this applies to bringing alcohol onto Cockatoo Island (fines apply) and also into our venue. If this occurs, service will be stopped and the Island Rangers or water police will be called.
2.16 All events on Cockatoo Island are subject to applications being approved by the Sydney Harbour Federation Trust. All events must adhere to strict noise, waste and heritage protection guidelines.
3. Catering
3.1 The deposit deposit cost for your event as mentioned in Section 2.2 and 2.4, is required within 48 hours of your booking to secure the date and our services. If the total value of the catering booking is under $600, full payment must be made. Deposits may increase during seasonal demand. Full payment shall be made 1 month prior to the booking. Menus are subject to seasonal change and produce availability.
3.2 Cancellation of Catering will incur the following fees:
- Cancellation of Catering will incur the following fees:
- 50% of the deposit within 3 months of the booking date
- 100% of the deposit if within 1 month of the booking date
- 100% of the deposit if moving the date of a booking less than 1 month prior of the original booking date.
- 100% of total invoice spend for No Show
- Any date change made after 1 month will incur a $250 admin fee.
3.4 Changes and on-going adjustments to quantities, specifications, schedule or other aspects of the services described in this quote may lead to additional charges.
A complimentary consultation with Marina Cafe & Bar’s Catering manager is provided to all clients booking an event.
Once Catering has been discussed, decided and agreed upon in this quote, finalisations will be set. Any additional consultations with the catering manager will incur a fee. Consultations start from $150. With independant changes made by the client starting from $50.
3.5 Confirmation of final numbers must be done 14 days prior to the booking. We will reconfirm these numbers 14 days prior to the booking. Refunds will not be given for a reduction in numbers after the 14 day cut off.
3.6 Minimum spend for off-site corporate catering is $500. All catering must be finalized 10 days prior to the booking.
3.7 The client must provide all details of any special dietary requirements or allergies for their guests, at either the time of enquiring, or within 1 month of the booking date. There may be additional costs for any dietary alternatives that we provide, this will be priced accordingly. We will endeavour to provide for the requirements, but this cannot be guaranteed.
3.8 Catering on Public Holidays attracts a 20% surcharge and applies to all fees and charges, which include but is not limited to, deposits, hire fees, Food & Beverage charges and Equipment Hire.
3.9 Catering will be delivered to the location specified at the specified time. Cool meals may be delivered earlier if a fridge is available at the location. Catering requiring delivery outside trading hours of the Marina Café and Bar will incur a 10% surcharge. If staff are required to stay overnight a flat fee of $250 will be charged.
3.10 Equipment and sundries can be hired, including a mobile bar (with bartender and liquor license – Terms and Conditions apply, coffee cart (with barista), trestle tables, serving platters and utensils. Additional fees apply. Damage items will be charged to the client at the replacement cost. Arrangement of these will incur an Event Management Fee as shown (a) and Rubic Graph listed below.
4. Off Premises Events – Cockatoo Island
4.1 Off premise events on Cockatoo Island can be subject to additional fees by the Sydney Harbour Federation Trust, if you have decided to organize the event yourself, and are utilizing our catering services only, please make sure you check with the Sydney Harbour Federation Trust if any fees and Terms and Conditions that apply for the area/venue you are using. If you have decided that you would like us to manage this for you, we will provide you with the cost in your quote, along with the required deposit amount, payment requirements, additional Terms and Cancellation clauses, based on the location you are hiring.
5. Weddings
5.1 Marina Cafe & Bar provide event Management, including Wedding Coordination on Cockatoo Island. For a full list of service options see the ‘Weddings’ service guide.
5.2 All weddings managed for the client will incur a $3500 fee for event management. This includes up to 50 hours of management for the client (guests up to 150). The event management covers all paperwork completion, wedding consultation, event design/wedding planning, logistic coordination, operation management on the day and event host on the day.
5.3 All weddings are subject to strict safety, noise, waste, and liquor guidelines, and must be approved by the SHFT. The final decision rests with the SHFT.
5.4 Areas for weddings that include the service of alcohol will be defined in area by us, and agreed to by the client, however all spaces on Cockatoo Island must remain ‘open’ and ‘accessible’ by the public.
5.5 Extra charges may be incurred by the SHFT for items such as liquor permits, extended venue hire, after hours Ranger calls. At any time these charges may apply. All extra charges will be passed on to the client and are payable prior to their event. All extra charges will be invoiced and the client will be notified in writing.
5.6 Security guards are required for all weddings. Two Guards are required for weddings over 100 people and an extra guard is required for every 50 guests thereafter.
5.7 Wedding catering of food and beverage can be supplied by Marina Cafe & Bar as per conditions under section 5 ‘catering’.
5.8 For weddings over 150 people or for formal sit-down catering options, catering is contracted by Marina Cafe & Bar in agreement with and in full knowledge of the client. Costs for these contractors are reflected in the client’s invoice and payable by the client in accordance with their invoice terms.
5.9 10% surcharge on catering (food and beverage) is charged for off-site delivery for weddings and events outside Marina Cafe & Bar licenced premises.
5.10 In the event that an off-site wedding is at night, adequate lighting will be needed for safety purposes. Marina Cafe & Bar will subcontract to a licensed lighting company and this fee will be reflected in their invoice.
5.11 The terms and conditions for weddings are not exhaustive and may change at any time.
5.12 Full payment is due for weddings 3 months prior to the event date following the finalization of all event details with your wedding planner. Installment payments can be organized.
5.13 Cancellation of the wedding (outside of three months) incurs the charge of a event management fee and/or loss of deposit. Within three months wedding cancellations or ‘change of mind’ will incur a $5000 ‘no show’ fee. Weddings cancelled within 2 weeks of their event date incur $10,000 fee or 80% of the total figure for events under $15,000.
6. Large Scale Events
6.1 For all large-scale events greater than guests over 500 or for formal weddings of 150 people requiring large-scale event design, planning and logistics. Large-scale events are subject to approval. The Marine cafe and bar will consult with the SHFT closely when considering any large-scale events.
7. Additional Liability conditions
7.1 We do not accept any liability for non-completion of a booking or delays arising as the result of strikes, riots or lockouts, adverse weather conditions, loss, damage or cancellation due to fire, flood or any other cause beyond our control.
7.2 We do not accept liability for clients, passengers or guests with allergies or intolerances that may result in severe or lethal consequences. We follow safe food handling procedures, but we do not guarantee any food or beverage item served to be completely allergen-free or free from substances that cause intolerances.
7.3 We reserve the right at any time to cancel the booking or vary the booking for any reason and shall not under any circumstances be under any liability to the client/guest for failure to undertake the booking/cruise at the scheduled time or at all.
8.Payment
8.1 All prices that are quoted include 10 % GST. We accept payment via bank transfer, credit card, or through the direct link provided on your invoice. Please note that credit card payments will incur an additional charge of 3% to process American Express. Credit card fees can vary at any time, subject to additional processing costs applied by our financial institution.
9. Engagement of Subcontractors
9..1 We reserve the right to engage in the use of subcontractors to provide part of or all of the services and products in which we have quoted to complete on your behalf. In most circumstances, the use of subcontractors will be advised to you at the time of quotation, however, in some circumstances, we may be required to engage a subcontractor under certain circumstances where we require additional support to fulfil the requirements of your booking. Additional costs will not be incurred by you for the engagement of a subcontractor if this is the case.
10. Client Responsibilities
10.1 The client is responsible for providing clear and correct information to us in regard to the booking. This includes, but is not limited to:
- A) Correct dates, times, locations and contact details. If the booking is an event, the client must review their invoice/run Sheet provided and sign off once everything is confirmed. If services have been engaged for your event that requires access to our venue, all details must be provided to the Event Manager at least 10 days prior to the booking.
- B) All dietary requirements for your guests
- C) A valid credit card, details to be provided at the time of booking
11. Insurance
11.1 We have public liability insurance up to the sum of $20,000,000. Copies of insurance certificates can be provided to those companies requiring this for legal reasons.
11.2 We advise you to take out separate insurance for your event. This will cover possible loss or damage to our equipment, or that of our suppliers, used at your event.
11.3 In the Event that these restrictions prohibit the operation of an event being managed by Marina Cafe & Bar, such as an outbreak, the operator will work with the client to reschedule the event to a later date.
11.4 In the event that sudden (within 7 days of the event) restrictions are enforced by the Government under the public health act, the client will be liable for all perishable and subcontracting or external hire costs only such as food and furniture hire cost incurred by the operator. The operator will work within all its power to recuperate any external costs incurred from subcontracting and hire companies. In the case that money is refunded from external suppliers – this refund will be handed onto the client.
11.5 In the event that the wedding cannot be rescheduled due to strict and foreseeable long term (more than 12 months) restrictions enforced by the Government; A refund of all venue hire, licencing and management fees will be passed on to the client. This refund will be applicable for events canceled within 3 months of their event date. For events less than three months from their date, a full refund of venue hire will apply and 50% of the event management fee will be refunded.
12. Privacy
12.1 We take the privacy of our clients seriously. Personal information collected by us is kept secure at all times. Credit card details taken prior to a booking, are destroyed once full payment has been made for any additional items added during the duration of a booking, that was not covered in the quotation e.g. Bar tabs.
12.2 We will not share your Personal Information with third parties without your consent unless they are engaged by us as a subcontractor or substitute carrier, who will require these details to assist us in providing services to you. We engage service providers who do not use or disclose your Personal Information for any purpose other than the services for which they are engaged to provide. At no stage will a subcontractor or substitute carrier be given your credit card information.
12.3 We may disclose Personal Information to other persons or organizations if required to do so by the order of a court or tribunal or if the disclosure is otherwise authorized or required by law. For example, Personal Information may be disclosed where it is necessary to eliminate or minimize risk to public health or safety, investigate or deal with unlawful activity or serious misconduct or establish or defend a legal claim.
12.4 We do not engage in any third-party marketing.
12.5 We may use your Personal Information to provide you with further information about our products and services. Direct marketing from us generally takes the form of direct mail or electronic marketing (email, SMS, MMS, social media or other electronic means). If you do not wish to be contacted with such information, you may opt out of receiving our direct marketing at any time by emailing melissa@secruises.com.au
12.6 Subject to any legal restrictions, we will let you know what Personal Information we hold about you if you ask us to. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
13. Statutory Rights
13.1 Nothing in these terms and conditions shall be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of goods and services or any of the provisions of Part V of the Trade Practices Act 1974 (as amended) or any relevant State or Territory statute which by law cannot be excluded, restricted or modified provided that to the extent that any such statute permits the Carrier to limit its liabilities to compensate or indemnify any person for such breach of a condition or warranty thereby implied, then the respective liabilities of the Carrier for any such breach shall be limited in the case of goods to the replacement of the goods or supply of equivalent goods and in the case of service to the resupply of those services.
1.4 Applicable Law
14.1 The conditions shall be governed by and construed in accordance with the laws of New South Wales and any proceedings against the Carrier shall be brought in that State.
